Why doesn't Typedesk work during video calls (Zoom, Google Meet, Loom)?

Video and recording apps may change which window or text field is active while Typedesk is inserting a template.

The steps below can help you test whether window focus is involved. However, this has not been confirmed as the cause in every affected application.

1. Click back into the text field

Before using your shortcut:

1. Click directly inside the field where you want the response to appear.
2. Confirm that the cursor is visible.
3. Type the shortcut without clicking another window.

If a floating video or recording control is covering the field or changing focus, minimize it temporarily and test again.

2. Compare before and during the call

Test the same shortcut:

• Before the call begins
• During the call
• After the call ends

If the problem happens only during the call, include that detail when contacting support.

3. Test the browser extension separately

If the text field is inside a browser:

1. Completely close the Typedesk desktop app.
2. Make sure the Typedesk browser extension is enabled.
3. Test the shortcut in the browser again.

This is a troubleshooting test, not a guaranteed fix. It helps show whether the issue is limited to the desktop insertion method during the call.

4. Copy the template manually

If you need the response right away, open Typedesk, find the template, copy it, and paste it into the destination field.

It is not the fanciest workaround, but it keeps the conversation moving.

Still not working?

See Shortcuts are not working for additional checks.

If the problem continues, contact Typedesk support and include:

• The video or recording application
• The application or website where you were typing
• Whether the problem happens outside calls
• Whether you tested the desktop app, browser extension, or both