Use Webhooks to connect Typedesk with other apps

A webhook lets Typedesk send information to another service when a template is used.

It can connect a Typedesk workflow to an automation platform, an internal system, or an endpoint your team controls.

What can I do with a webhook?

Depending on the receiving service, a webhook could start a workflow that:

• Adds a row to a spreadsheet
• Notifies a manager
• Creates a task
• Records an activity
• Passes completed template information to another system

A webhook starts the conversation between the tools. What happens next is configured in the receiving service.

What do I need?

Before setting up the webhook, you need:

• A webhook URL from the receiving service
• Permission to configure that service
• A safe test workflow
• A Typedesk template you can use for testing

Automation tools such as Zapier or Make can provide webhook URLs. You can also use an HTTPS endpoint managed by your organization.

Add a webhook to a template

1. Open the template you want to connect.
2. Find the Integrations section.
3. Enable the webhook option.
4. Paste the webhook URL.
5. Save the template.
6. Use the template once with test information.
7. Check the receiving service's history or test view.

What information does the webhook send?

The webhook sends a JSON payload to the URL you configured.

Use a live test request and the receiving service's history to inspect the current payload and map the available fields. Do not build a production workflow from an old screenshot or copied example, because payload details can change as the feature develops.

Keep webhook data safe

The receiving system may receive completed template content and variable answers.

For safer workflows:

• Use an HTTPS webhook URL.
• Avoid placing passwords, payment details, health information, or other sensitive data in a webhook test.
• Protect access to the receiving endpoint.
• Share the webhook URL only with people who need it.
• Test with sample information before using real customer data.

The webhook did not arrive. What should I check?

Check that:

1. The webhook is enabled for the correct template.
2. The full URL was copied without extra spaces.
3. The template was saved after adding the URL.
4. The receiving service is active.
5. The receiving service accepts the request.
6. The test appears in the service's request history.

If it still does not arrive, create a small test template and try again. That helps separate a webhook problem from a more complicated production workflow.