I have an error when installing the desktop app

Installation errors are annoying, but the error message usually gives us a useful clue.

Try these steps

1. Close the installer.
2. Download a fresh copy of the Typedesk desktop app from typedesk.com/download.
3. Confirm that you downloaded the correct version for your computer.
4. Restart your computer.
5. Install the fresh copy again. On Windows, run the installer. On Mac, open the downloaded disk image and drag Typedesk into your Applications folder.

Once the app installs, Install and configure Typedesk walks you through finishing the setup.

Check your permissions

You may need permission to install software on the computer.

If it is your personal computer, confirm that you are using an account with installation privileges.

If it is managed by your employer, school, or another organization, contact the administrator before trying to change permissions.

Did your security software block the installer?

Do not disable antivirus or security software.

Instead, save the exact warning or error message and share it with your IT administrator or Typedesk support. They can help determine the safe next step.

Still not installing?

Contact Typedesk support and include:

• Your operating system
• The exact error message
• Where you downloaded the installer
• Whether the computer is managed by an organization

A screenshot of the current error message is helpful too.