The extension runs very slowly on Firefox

If the Typedesk extension shows a blank page, loads templates slowly, or stops responding in Firefox, start with a full browser restart.

1. Completely close Firefox.
2. Reopen Firefox.
3. Confirm that the Typedesk extension is enabled.
4. Confirm that you are signed in.
5. Test the extension on a regular webpage.

Simply closing one Firefox window may not completely quit the browser, so make sure the application itself has closed.

Still slow?

Test the same action in another supported browser.

If Typedesk works normally there, the issue may be limited to your current Firefox setup. For a refresher on what the extension does and how it loads your templates, see How does the browser extension work?.

Contact Typedesk support and include:

• Your Firefox version
• Your operating system
• Whether the problem happens on every website
• Whether the extension works in another browser