How do I update my payment method or credit card?

Need to replace or update your card? No problem.

You can manage the payment method for an active subscription from your Typedesk account.

1. Sign in and open Subscription & Billing.
2. Select Manage Subscription.
3. Select Manage Payment Method.
4. Typedesk will open the Stripe billing portal, where you can update the payment method associated with the subscription.

I don't see the payment-management option

Don't worry. This usually means someone else manages the subscription.

The payment-management option is only displayed when the account has a qualifying subscription or permission to manage it.

If you do not see it, the subscription may be managed by another person on your team. Ask the account Owner or contact Typedesk support.

My card was declined

Here are a few quick things to check:

• Make sure the card number, expiration date, and security code are correct.
• Confirm that the card has not expired.
• Contact the card issuer to ask whether it blocked the transaction.
• Try another supported payment method if one is available.

Still stuck? Contact Typedesk support using the email address connected to your account.

One important safety note: never send complete card details by email or support chat.