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FAQ
Does it work with any app?
Yes, it does! Unlike most other text expanders, typedesk offers a desktop app which works everywhere: your mailbox, CRM, backoffice, Word document etc.
Do you offer a free plan?
Yes, we offer a free plan for personal use only and with up to 10 canned responses.
Do you offer discounts for non-profits?
Yes, we offer specific pricing for non-profits, teachers and the education sector. Contact us to learn more.
Can I try it first?
Of course! When you sign up, your account is automatically upgraded to our 5-seat plan. If you need more seats, or more time to try out typedesk, feel free to reach out and we'll be happy to help!
Can I use my account on several devices?
Yes, you can be logged in to all the apps at the same time (for instance, you can run the Mac and extension simultaneously), but you may not share your account with other users.
Can I import my previous contents?
Although typedesk offers powerful features that were probably not available in your previous tool, we can import your previous canned responses text so you can edit them in typedesk. Feel free to contact us by email.
What's your refund policy?
We offer a 30-day money back guarantee, no questions asked. Passed that period, we can't offer refunds but you can cancel your subscription anytime.
Do you offer discounts for larger accounts?
Yes, starting at 15 users, we automatically apply a volume discounts when you use the online checkout. Need more than 100 seats? Feel free to contact us to discuss our enterprise plans.
I have received a coupon, how does it work?
Simply head to www.typedesk.com/redeem and follow the instructions provided.
Working at a startup means we are growing quickly and we need to ensure that communications remain aligned and uniform across all our channels. If you want your business communications to stay consistent as you scale, typedesk is for you.
Michael Johnson
Knowledge and Training Specialist, HighLevel
I work directly with customers and maintain our documentation. While our help desk does provide saved answers, I use typedesk to maintain a personal voice in my responses, but do it quickly and efficiently.
Melanie Shears
Technical Support Specialist, HelpScout
We get a lot of queries that only require a standard response. typedesk has allowed us to create responses for our team so they can start using them as soon as it's setup.
Gerard Halligans
IT Manager, Halligans Insurances
