Give every support agent instant access to approved, personalized responses inside the help desk, inbox, and chat tools they already use. Manage your team's messaging centrally, update it once, and keep everyone aligned.
Available on Mac, Windows and in your browser
Rated 4.8/5 on Capterra, Product Hunt and G2
Saved replies live inside a single help desk. Support happens across many tools — inboxes, live chat, social media, and internal apps. typedesk gives your team one response library that works in all of them, managed centrally.
One shared response library across every inbox, help desk, chat, social channel and internal tool
Controlled personalization through variables, so every reply stays on-brand but never robotic
Update a response once and the whole team keeps working from the same version
Permissions and folders to organize different teams and workflows
Insert an approved response, personalize the details, and send — without retyping or hunting for the right wording.
Insert an approved diagnostic sequence, then personalize the product, the specific issue, and the next step for that customer.
Keep every agent on the same message as status information changes — update the response once and the whole team is aligned instantly.
Apply a consistent, policy-approved response to refund and billing requests while agents keep their own personal voice.
Pick an example, type the shortcut in the box, and watch your full reply appear — no install needed.
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Organize responses into folders, share them with the right people, and control who can view, edit, or manage each one. When a response changes, everyone keeps working from the same approved version — and the Activity feed notifies the team.
Explore collaboration featurestypedesk runs alongside your existing apps and websites without changing your team's habits or workflows. The desktop app works everywhere you type; the browser extension covers your web tools.
typedesk doesn't log your keystrokes, and the data your agents type into dynamic fill-ins is never sent to our servers. Traffic is protected with HTTPS/TLS and hosted on providers offering the highest level of security.
Read our security policyOn our Enterprise plan, Team Metrics show which responses are used, how your team is adopting the library, and the time it saves — so managers can measure the impact.
Talk to us about EnterpriseBuild AI prompts once and share them with the team, so everyone starts from the same on-brand drafts, then personalizes before sending.
Our most productive support teams save up to 30 hours and $900 a month with typedesk text expander.
Read all reviewsEvaluating typedesk for a support team? Here are the questions buyers ask most.
Visit learning centerSaved replies live inside a single help desk. typedesk makes your responses available across every app and website your team works in — help desks, inboxes, live chat, social media and internal tools — from one shared library. You manage messaging in one place and it stays consistent everywhere.
Yes. Responses are organized into folders, and you can share each folder with specific people. That lets different teams or workflows keep their own libraries while still living in one place.
You control who can view, edit, or manage responses, per user and per folder. A smaller group can maintain the approved library while every agent uses it — so quality stays high without slowing anyone down.
When someone updates a shared response, the whole team keeps working from the same up-to-date version. The Activity feed notifies teammates whenever a template changes, so no one sends outdated messaging.
typedesk uses variables to tailor each message: free-text fields (names, product references, issue details), multi-select options, conditionals (such as gender or time of day), randomized text, and calculations. Agents fill them in as they reply, so every message is personal without being retyped.
Yes — Team Metrics are part of our Enterprise plan. They show which responses are used, how the team is adopting the shared library, and how much time it saves, so managers can measure impact.
typedesk lets you build reusable AI prompts and share them like any other response. The team starts from the same on-brand drafts, then personalizes before sending. Learn more about typedesk AI.
typedesk doesn't log your keystrokes, and the data your agents type into dynamic fill-ins is never sent to our servers. Data in transit is protected with HTTPS/TLS and hosted on high-security providers. See our security page for details.
typedesk offers native apps for Windows and Mac (Intel and Apple Silicon), plus a browser extension for Chrome, Firefox, Brave and other Chromium browsers. The extension works on web pages; the desktop app works everywhere you type — help desk, inbox, CRM, back office and documents.
Sign up for the free plan, install the app or browser extension, then create or import your response folders, invite your team, and set permissions. Shared folders are live for everyone as soon as you invite them.
Start free on your own, or book a demo to see typedesk in a real support workflow with your team.
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