Home Customers HighLevel

How typedesk Text Expander Empowers HighLevel to Scale Support and Save Countless Hours

text expander app, best text expander, text snippet software, text template tool, text expander for Windows, text expander for Mac, text expander Chrome extension, free text expander, text expander software, productivity text expander, text expander for iPhone, text expander for emails, text expander Microsoft Word, text shortcut app, phrase expander tool, keyboard expander application, typing automation software, canned responses app, text expander utility, text expansion program

Crystal Johnson

Customer Engagement Manager

Company HighLevel
Industry Marketing Technology
Time saved per month 330 hours
Team size 300+

The Challenge of Managing Text Snippets Efficiently

HighLevel is a marketing technology company that offers a comprehensive platform for digital marketing agencies. With nearly 900 features and counting, the customer engagement team faced the daunting task of managing a high volume of repetitive queries and administrative tasks. The team needed a way to standardize responses and efficiently manage customer interactions.

Before typedesk

Prior to implementing typedesk, HighLevel's customer engagement team was overwhelmed by the sheer number of daily messages, leading to manual exhaustion and potential inconsistencies in their responses. With the rapid growth of the company, maintaining quality and consistency in communication was becoming increasingly challenging.

"We were inundated with queries. Our platform is complex, and the sheer volume of questions was overwhelming. typedesk came as a breath of fresh air, providing the solution we desperately needed."

Crystal, Customer Engagement Manager at HighLevel

text expander app, best text expander, text snippet software, text template tool, text expander for Windows, text expander for Mac, text expander Chrome extension, free text expander, text expander software, productivity text expander, text expander for iPhone, text expander for emails, text expander Microsoft Word, text shortcut app, phrase expander tool, keyboard expander application, typing automation software, canned responses app, text expander utility, text expansion program

Implementation

Michael, a proactive member of the HighLevel team, discovered typedesk and quickly realized its potential to streamline their support processes. Once implemented, typedesk enabled the team to utilize canned responses, significantly reducing the time spent on repetitive typing and improving the consistency of communication across the team.

Impact

typedesk transformed the way HighLevel's customer engagement team operated. With typedesk, even new hires could confidently respond to support queries using standardized responses, reducing the need for extensive training. The software's compatibility with various customer service platforms, such as Freshdesk and social media channels, allowed for a more unified and efficient customer support process both internally and externally.

Results

typedesk allowed HighLevel to handle over 100,000 chat conversations annually. It provided the necessary scalability for the team to maintain high-quality support during the company's rapid growth. The team could now promptly and consistently respond to customer queries, saving significant time and reducing stress levels.

"typedesk has been a game-changer. Our new hires can hit the ground running with confidence, thanks to the standardized responses. It's been a huge boost to our support quality."

Crystal, Customer Engagement Manager at HighLevel

Wrap up

For HighLevel, typedesk was the pivotal solution needed to scale customer support and manage the deluge of daily tasks with efficiency and consistency. The software's ability to work across multiple platforms and its ease of use has made it indispensable to the team's operations, saving time, reducing stress, and ultimately contributing to the company's growth and success.

"typedesk didn't just improve our workflows; it saved our sanity. We're not just keeping up, we're excelling, thanks to typedesk."

Crystal, Customer Engagement Manager at HighLevel


© typedesk 2021. All rights reserved.