Shortcuts are not working

Let's get your shortcuts moving again. Start with the simple checks below and work through them in order.

1. Check that Typedesk is running

If you use the desktop app:

• Make sure Typedesk is open.
• Confirm that you are signed in.
• Check that the app is still running in your system tray or menu bar.

If you use the browser extension:

• Make sure the extension is enabled.
• Confirm that you are signed in.
• Test it on a regular webpage with a standard text field.

The desktop app and browser extension can be installed at the same time. You do not need to remove one just because the other is installed.

2. Check your shortcut

Not sure how shortcuts work in Typedesk? See What are Typedesk shortcuts? for a quick refresher.

Open the template in Typedesk and confirm that:

• A shortcut has been assigned.
• You are using the correct trigger character.
• You are typing the shortcut exactly as it appears in Typedesk.

Try a short, simple shortcut that is unlikely to conflict with normal typing.

3. Test another text field

Try the same shortcut in a basic text editor, a new email, or another regular text field.

If it works there but not in one particular application or field, the problem may be limited to that destination. Some specialized or protected fields may handle text insertion differently.

4. Restart the affected apps

Completely close and reopen:

• Typedesk
• Your browser, if you use the extension
• The application where the shortcut is not working

Then test the shortcut again.

5. Check Accessibility permission on Mac

On Mac:

1. Open System Settings.
2. Select Privacy & Security.
3. Select Accessibility.
4. Make sure Typedesk is enabled.

If it is already enabled, restart Typedesk and test again.

6. Check for possible conflicts

Other text expanders, keyboard utilities, clipboard managers, recording tools, or security software may interfere with shortcut detection.

Do not disable antivirus or security software.

If you are using a work-managed computer, ask your IT administrator to review the conflict. They can help determine whether Typedesk needs an approved exception.

Still stuck?

Contact Typedesk support and include:

• Your operating system
• Whether you use the desktop app or browser extension
• The application or website where the problem occurs
• An example of the shortcut
• Whether the shortcut works in a basic text editor

A short screen recording can also help the support team see exactly what is happening.