Sometimes, our Tech Support will ask you to enable debug mode and send Journals to help troubleshoot your issues. Here's how to do it.
Enable debug
Windows
- Quit typedesk completely
- If not already on your desktop, add typedesk shortcut to your desktop
- From your desktop, right click on the icon and select Properties
- Under target, at the end of the path that finished with typedesk.exe, add a space and debug, like below
- Close and double click on typedesk desktop shortcut
Mac
- Quit typedesk completely
- Open the Terminal app
- Type exactly
/Applications/typedesk.app/Contents/MacOS/typedesk debug
Open journals
In order to open Journals, once you have started typedesk in debug mode, open the main menu and select "Show logfiles":
