How to enable debug mode?

Sometimes, our Tech Support will ask you to enable debug mode and send Journals to help troubleshoot your issues. Here's how to do it.

Enable debug

Windows

1. Quit typedesk completely
2. If not already on your desktop, add typedesk shortcut to your desktop
3. From your desktop, right click on the icon and select Properties
4. Under target, at the end of the path that finished with typedesk.exe, add a space and debug, like below
5. Close and double click on typedesk desktop shortcut

Mac

1. Quit typedesk completely
2. Open the Terminal app
3. Type exactly /Applications/typedesk.app/Contents/MacOS/typedesk debug

Open journals

In order to open Journals, once you have started typedesk in debug mode, open the main menu and select "Show logfiles":