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Quicker and faster replies for tech support and customer services.

Discover how typedesk can help you provide faster and more consistent customer & tech support wherever you work!

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canned responses text snippets text expander Customer Support
Integrations

Send better and quicker replies

Reply to emails faster and keep your team in sync thanks to typedesk. Wherever you work (Zendesk, Front, Helpscout, Crisp, Drift etc.), typedesk works seamlessly so you don't have to change your habits.

You'll never forget important mentions or leave generic placeholders again. It works everywhere you do: Microsoft Outlook, Word, Gmail, your CRM, any Web Browser etc.

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Collaborate

A simple, collaborative solution to provide better answers

Get your team in sync and build an extensive internal knowledge base for everyone in your company!

Easily find replies to all your customers requests , ensure consistency when replying to your messages, and improve the experience delivered and your team's turnaround. Quickly share and sync your templates with everyone on your team thanks to Team Folders.

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I work directly with customers and maintain our documentation. While our help desk does provide saved answers, I use typedesk to have ready-to-go inserts of some of the more common answers that I've customized to sound very personal. This allows me to maintain a personal voice in my responses, but do it quickly and efficiently.

Customer Support

Melanie Shears Technical Support Specialist - HelpScout

Features

Keyboard-First

Reach maximum productivity thanks to first-class keyboard support to find all your canned responses without using the mouse.

Offline-Proof

Keep working even when you’re offline or on the go. typedesk works great with or without connectivity.

Cloud-Synced

Easily access your canned responses on any computer. Your responses are constantly backed up and in sync.

Advanced Variables

Create custom responses on the fly with select boxes, text input and much to build unique responses every time you use them.

Quick Response Shortcuts

The fastest way to your canned response. For instance, type /ssg and insert your whole signature, magically.

Notifications

Keep your whole team in sync when someone updates a shared canned response.

Get typedesk for your customer service team

Give typedesk a try for 30 days, no credit card required.

Typedesk will speed up so many of our repetitive processes & rapidly access a library of canned responses with a click - moving quickly through docs.

paul868 left a review on appsumo

I love typedesk! There are so many times when I need to send or reply to a message but I'm in the middle of something else. Typedesk is the perfect tool for those times because it allows me to quickly create, customize and organize set resp...

Sumo-ling left a review on appsumo

this is a must-have tool for all company owners! huge time saver

masuk_sarker left a review on appsumo

Overall, good tool that does what it says. Useful if you have a lot of texts that you often reuse. Not just for emails but actually for any text or words, or emojis. Tool is simple but functional, you can group your texts into folders etc....

atis left a review on appsumo

I didn't know about other different solutions as competitors and let have a chance to this one and after testing, I've been totally happy to use it. As a web agency, I had to multiply similar answers or process for clients and whaou ! TypeD...

Frederique left a review on appsumo

Yes Just What I Needed! this is great for the repetitive task, such a time saver , my work production has gone through the roof with this tool thank you!

Sumo-ling left a review on AppSumo

I often found it difficult to repeatedly type the same content. I told myself to create some kinds of storage for easy copy and paste, but I often gave up because of the inconvenience in working out such a storage. And TypeDesk really come...

HoangV left a review on appsumo

I had been looking for something exactly like this for a while because others I've tried have disappointed me. I was beginning to think I would never find it.

Sumo-ling left a review on appsumo

This is an extremely helpful tool. Several times a day I have to input information into a government form. Each requires that I type two identical sentences into each form. Typedesk allows me to speed throught this. Only saves a few seconds...

Sumo-ling left a review on appsumo

I love automation, saving time and keystrokes, and minimizing typos - so I already had text expansion set up on my computer, but it didn't work in every app.

JimHohl left a review on appsumo

Typedesk is a great tool for those who want to save time.

Avinash.Katta left a review on appsumo

I have been a longtime user of TextExpander and keyboard snippets / shortcuts from other apps. I really enjoy using apps that allow me to save time by re-typing common phrases. With the use of multiple apps, I no longer have to edit text in...

mc_sumo left a review on AppSumo

I have just bee using this for 10 days and I am already loving the way it integrates with different service desks. I could not actually find a competitive alternative to typedesk.

Gu left a review on AlternativeTo

Super excited to have the Team version of TypeDesk... now I can have my team working to support my business and help their productivity and mine!

NG left a review on appsumo

Typedesk ist ein prima Tool. Das Beste ist, dass man "Canned Responses" mit "Variablen" festlegen kann. Dies kann gerade im Support eine Menge Zeit sparen.

Marco left a review on appsumo

We are a niche service industry and we get a bunch of leads and let me just say that takes up a lot of time when we could be using canned responses like a pro with typedesk. The idea is to free up time in responding so we all could use help...

kor44 left a review on AppSumo

After trying others, looking at how they worked (or didn't), and looking at their features and prices I realized, this is one sweet deal. Its clean, simple and does its job. Support is quick to reply. Thank you.

woodennickel left a review on AppSumo

Sometimes you need an app that just works, and for me that’s TypeDesk. Everyone knows it’s annoying when you copy and paste something and then you copy something else the first thing is erased and you get caught in copy and paste purgatory....

brice7 left a review on appsumo

Anyone that values their time should use a text expander solution.

Sumo-ling left a review on appsumo

Typedesk is a great way to automate your email responses.

janawilliams left a review on appsumo

Used by productive teams across every industry