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From: [email protected]


To: [email protected]


Subject: Setting up typedesk at SpaceX

Hi Elon
canned responses text snippets Customer Support

Send better and quicker replies

Reply to emails faster and keep your team in sync thanks to typedesk. Wherever you work (Zendesk, Front, Helpscout, Crisp, Drift etc.), typedesk works seamlessly so you don't have to change your habits.

You'll never forget important mentions or leave generic placeholders again. It works everywhere you do: Microsoft Outlook, Word, Gmail, your CRM, any Web Browser etc.
canned responses text snippets Customer Support

I work directly with customers and maintain our documentation. While our help desk does provide saved answers, I use typedesk to have ready-to-go inserts of some of the more common answers that I've customized to sound very personal. This allows me to maintain a personal voice in my responses, but do it quickly and efficiently.

canned responses text snippets Customer Support

Melanie Shears Technical Support Specialist - HelpScout

canned responses text snippets Customer Support

A simple, collaborative solution to provide better answers

Get your team in sync and build an extensive internal knowledge base for everyone in your company!

Easily find replies to all your customers requests , ensure consistency when replying to your messages, and improve the experience delivered and your team's turnaround. Quickly share and sync your templates with everyone on your team thanks to Team Folders.

Powerful features for Customer Support

typedesk is making your everyday tasks much faster and easier!

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Your privacy is at the heart of our concerns and we never log or transfer your keystrokes. Your data is encrypted with LUKS and SSL.

Works on all computers

typedesk works for everyone on your team thanks to our apps for all the major browsers and operating systems.

Lightning fast

Personalizing and inserting your responses literally takes a few keystrokes to reply at the speed of light!

Awesome keyboard shortcuts

Every feature in typedesk is designed to be fully usable without leaving your keyboard for maximum productivity.

Perfect for teams

Keep everyone on the same page with team folders, notifications and built-in sharing capabilities.

Searching is a breeze

Search by keyword or folder name to find the exact response you need, without leaving your current page or app.

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