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Quicker and faster replies for tech support and customer services.

Discover how typedesk can help you provide faster and more consistent customer & tech support wherever you work!

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Integrations

Send better and quicker replies

Reply to emails faster and keep your team in sync thanks to typedesk. Wherever you work (Zendesk, Front, Helpscout, Crisp, Drift etc.), typedesk works seamlessly so you don't have to change your habits.

You'll never forget important mentions or leave generic placeholders again. It works everywhere you do: Microsoft Outlook, Word, Gmail, your CRM, any Web Browser etc.

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Collaborate

A simple, collaborative solution to provide better answers

Get your team in sync and build an extensive internal knowledge base for everyone in your company!

Easily find replies to all your customers requests , ensure consistency when replying to your messages, and improve the experience delivered and your team's turnaround. Quickly share and sync your templates with everyone on your team thanks to Team Folders.

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I work directly with customers and maintain our documentation. While our help desk does provide saved answers, I use typedesk to have ready-to-go inserts of some of the more common answers that I've customized to sound very personal. This allows me to maintain a personal voice in my responses, but do it quickly and efficiently.

Customer Support

Melanie Shears Technical Support Specialist - HelpScout

Features

Keyboard-First

Reach maximum productivity thanks to first-class keyboard support to find all your canned responses without using the mouse.

Offline-Proof

Keep working even when you’re offline or on the go. typedesk works great with or without connectivity.

Cloud-Synced

Easily access your canned responses on any computer. Your responses are constantly backed up and in sync.

Advanced Variables

Create custom responses on the fly with select boxes, text input and much to build unique responses every time you use them.

Quick Response Shortcuts

The fastest way to your canned response. For instance, type /ssg and insert your whole signature, magically.

Notifications

Keep your whole team in sync when someone updates a shared canned response.

Get typedesk for your customer service team

Give typedesk a try for 30 days, no credit card required.

I am a past user of textexpander. What I can already say is that I am surprised that I can do even more with this product than with textexpander. I can store different language versions. Snippets and small programs for batch automation.......

_SebastianB_ left a review on AppSumo

I used to use TextBlaze which did a great job. But their team plans start at $6.50/user/month.

rnh left a review on appsumo

Super excited to have the Team version of TypeDesk... now I can have my team working to support my business and help their productivity and mine!

NG left a review on appsumo

I wasn't exactly sure what it does or how it might help me. But the basic concept sounded like something that might come in handy for someone like me who is launching his own membership platform where I'll be engaging customers through a su...

ricklewis left a review on appsumo

I am very impressed with how the team handled my 3 star review. They reached out directly to Malwarebytes, got them the info to get the product white listed, and then followed up with me. This is a much needed product, if you type the same...

Kathe left a review on appsumo

We're a professional service company and have a lot of form communications that we send to different clients. Typedesk has helped us save a significant amount of time putting together these communications.

JH left a review on appsumo

I love automation, saving time and keystrokes, and minimizing typos - so I already had text expansion set up on my computer, but it didn't work in every app.

JimHohl left a review on appsumo

Typedesk is a great way to automate your email responses.

janawilliams left a review on appsumo

It is very easy to use. Simplicity is key which is perfect, because you don't want to be bogged down and distracted when a fast response is required. Glad i purchased, will definately get my ROI with time saved

James_Riddles left a review on appsumo

Typedesk is a great tool, as you can answer fast and directly by copy and paste. It's not depending on the plattform as it's operating as an desktop app. To sum it up typedesk is really a little but great helper with more even potential.

nomorewords left a review on AppSumo

I use TextBlaze and I was looking for an alternative. typedesk is the perfect solution for me. The interface is clean and modern. It is easy to use and it works :) I am very happy with my purchase. Thank you guys from AS and typedesk for br...

MBO left a review on AppSumo

I didn't know about other different solutions as competitors and let have a chance to this one and after testing, I've been totally happy to use it. As a web agency, I had to multiply similar answers or process for clients and whaou ! TypeD...

Frederique left a review on appsumo

This is the kind of tool that is a bit underrated, it deserves even more love. I am sucker for time savings and improving my effiency and this tool does deliver. Love the ease of use and the way it makes me more productive even minutes afte...

BossOfTime left a review on appsumo

Great product and even better support! Shout out to Michel for his help!

Mr.Johnson left a review on appsumo

Typedesk is probably the only thing that made me want to keep my job as a chat agent. The quick search is absolutely amazing and fast, I have never seen a search like that. So many tags to make it easy. I have told my co-workers about this...

Wingman835 left a review on AlternativeTo

Canned responses have been a fantastic way to save time during my onboarding process with clients along with the weekly/monthly reporting emails. Unfortunately, things got a little messy when testing out different CRMs, integrating emails,...

JohnG23 left a review on AppSumo

Overall, good tool that does what it says. Useful if you have a lot of texts that you often reuse. Not just for emails but actually for any text or words, or emojis. Tool is simple but functional, you can group your texts into folders etc....

atis left a review on appsumo

We are a niche service industry and we get a bunch of leads and let me just say that takes up a lot of time when we could be using canned responses like a pro with typedesk. The idea is to free up time in responding so we all could use help...

kor44 left a review on AppSumo

This software is perfect and a time saver. I've added loads in there today and have already used it multiple time's. This is a must buy πŸ‘ŒπŸ‘ŒπŸ‘Œ

darren07 left a review on AppSumo

This is exactly what I needed for my team to build better systems!

Nookie_at_Dating_Kinky left a review on appsumo

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