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I work directly with customers and maintain our documentation. While our help desk does provide saved answers, I use typedesk to have ready-to-go inserts of some of the more common answers that I've customized to sound very personal. This allows me to maintain a personal voice in my responses, but do it quickly and efficiently.
Melanie Shears Technical Support Specialist - HelpScout
typedesk is making your everyday tasks much faster and easier!
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Works on all computers
typedesk works for everyone on your team thanks to our apps for all the major browsers and operating systems.
Lightning fast
Personalizing and inserting your responses literally takes a few keystrokes to reply at the speed of light!
Awesome keyboard shortcuts
Every feature in typedesk is designed to be fully usable without leaving your keyboard for maximum productivity.
Perfect for teams
Keep everyone on the same page with team folders, notifications and built-in sharing capabilities.
Searching is a breeze
Search by keyword or folder name to find the exact response you need, without leaving your current page or app.
