A few days after releasing our extension for Chrome and Firefox (read more here), we are happy to add new dynamic variables (we'll write a blog post on how to use those this week).
You can now insert the customer's and the agent's info automatically with the following dynamic variables:
| Snippet | Action | Supported in |
|---|---|---|
| {{customer.first_name}} | Customer's first name (eg. John) | Browser extensions only |
| {{customer.last_name}} | Customer's last name (eg. Doe) | Browser extensions only |
| {{customer.full_name}} | Customer's full name (eg. John Doe) | Browser extensions only |
| {{agent.first_name}} | Agent's first name (eg. Mary) | All |
| {{agent.last_name}} | Agent's last name (eg. Appleseed) | All |
| {{agent.full_name}} | Agent's full name (eg. Mary Appleseed) | All |
If you have already installed it, the extension will automatically update within a couple of days. If not, check it out for Chrome and Firefox
Please note: if some dynamic variables are not being properly replaced, please logout and login again to refresh your info.
