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Reply to customers faster and more consistently!

typedesk empowers tech and customer support agents with instant access to personalized, automated response templates, directly within any ticketing system or email client. Simplify your workflow, reduce response time, and maintain consistent, high-quality customer interactions. Get started today!

Available on Mac, Windows and in your browser

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Your customer support powerhouse

Your team and processes evolve. typedesk is the tool that bridges the gap: create canned responses and text templates that you can use on all your apps and websites.

Explore features

Not just another canned response app

It has folders for organization
It offers advanced personalization variables
You can share your templates with anyone
Everyone is notified of changes on your templates
You can assign different permissions to each team member
It makes onboarding new hires a breeze
You can use it without touching your mouse
It's fast and easy to use
It works on Mac and Windows
It works with 10,000+ apps and websites
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Watch Customer Review

"It's completely revolutionized the way I'm running my business."

Lori Reeves
Founder at BrandStrengh

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A canned responses app that scales with your support team

Empower your agents with an advanced shared responses library. Thanks to collaborative editing, role-based permissions, and detailed reporting, typedesk ensures your team delivers the best customer service every time, fostering trust and driving satisfaction.

Learn more about teams

Our text expander is trusted by 15,000+ customer support and customer success agents!

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While our help desk does provide saved answers, I use typedesk to maintain a personal voice in my canned responses quickly and efficiently.

Mélanie Shears, Customer Billing Specialist, Helpscout text expander for customer service, best text expander for support, text snippet tool for agents, text template software for helpdesk, text expander for email support, text expander for live chat, phrase expander for customer interaction, keyboard shortcut tool for support teams, typing automation for customer service, canned response software for agents, text expander utility for support
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The AI Assistant Tailored for Customer Support Excellence

typedesk is the ultimate text expander built to revolutionize the customer support workflow. Leverage AI-driven prompts to craft effective communication templates, share them with your support team, and deliver personalized responses to customers instantly – all from within your existing support workflow.

Discover typedesk AI
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Seamless Integration with Major Customer Service Platforms

Elevate efficiency with typedesk's flawless integration across all leading customer service platforms and tools. typedesk works on top of your existing apps and websites, without changing your habits and worklows.

Discover features
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Data Privacy, Tailored for Customer Support

Protecting your customers' data is as important to us as it is to you. typedesk ensures the safety of your templates and communications with AES-256 encryption and HMAC-SHA256 for integrity protection, meeting the high security standards expected in customer support.

Read our security policy
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Keyboard-First Efficiency for Support Agents

In customer support, response time is crucial. typedesk's keyboard-first approach ensures agents can swiftly transition from any platform to typedesk, input customer responses without missing a beat, and focus on what's most important—satisfying customers and resolving queries.

See all the shortcuts
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Optimize Customer Support with Activity Insights

Keep a pulse on your support team's effectiveness with typedesk’s Activity reports. Designed for support teams, these reports provide a transparent view of productivity and consistency, ensuring your team delivers on-brand messages every time.

Learn more
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Quick Access to Your Support Messages with the Quick Expander

Need that perfect trouble-shooting guide or empathy statement quickly? typedesk’s Quick Expander provides rapid access to your templates, ensuring your customer interactions remain consistent, empathetic, and professional—always.

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Powerful Variables for Personalized Customer Communication

Creating personalized interactions is a breeze with typedesk. Utilize our sophisticated variables to seamlessly integrate dynamic content such as customer names and issue details into your templates, making every conversation as individualized as your customers.

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Ready to reply to customers at the speed of light?

Join the text expander revolution. Get typedesk for you and your team today to reclaim your time!

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Rated 4.8/5 over 300+ verified reviews

Ready to save 30 hours per month?

Join the text expander revolution. Get typedesk for you and your team today to reclaim your time!

Start 14-day free trial
the document template generator ranked 5/5 on document automation platforms

Rated 4.8/5 over 300+ verified reviews

It was love at first type

Our top tech support teams save $900 per month by using typedesk text expander!

Read all reviews

I love typedesk! It is by far one of my favourite tools to have in our tech stack.

Response Management, Text snippet tool, Text expansion app, Email Autoresponders, Email Macros

Pip Meecham

Tech Advisor & ClickUp Channel Partner

We use typedesk to ensure that communications remain aligned and uniform across all our channels as our company scales up.

Message Templates, Typing shortcuts, Phrase expansion software, Keyboard macros, Response Management

Michael Johnson

Senior Certification Specialist, HighLevel

This software is unreal. It's like having a ChatGPT writing assistant on every single app I use and having all the prompts I can create at my fingertips.

Productivity enhancement tool, Saved Replies, Time-saving software, Boilerplate Text, Text replacement software

Michael Montefusco

Founder, Fitness Marketing Machine

This app is a phenomenal tool.

Message Templates, Quick text tool, Smart typing tool, Text snippet tool, Standardized Messages

David Shutler

Senior Recruitment Consultant

While our help desk does provide saved answers, I use typedesk to maintain a personal voice in my canned responses quickly and efficiently.

Melanie Shears

Finance & People Operations, Customer Billing Specialist, Helpscout

I(we) absolutely LOVE typedesk. This is a no brainer for any solopreneur or team that have to deal with customers support, fill forms on a regular basis, or just save time in general. It also syncs up on the cloud with everyone on the team so we have brand consistency across the company and remove the guessing out of the replies that our team have to generate keeping it custom for all our clients. We write or edit it once, and the entire team is automatically up to date for their very next communication. It's 10x faster, and works like a charm across all our platforms. UI is friendly with minimal learning curve. And like that wasn't enough, they just brought chatGPT integration at no extra cost allowing us to bring the power or 'reply', 'paraphrase', 'summarize' and much more to all our activities with the press of a keystroke. No need to copy/paste from one app to another or even having to go to chatgpt itself, it brings it right there and then for us. Thank you, definitely makes our life much easier. Our team now use it for their personal tasks as well.

Patrick Charlier

Co-founder

typedesk saves me so much time! Creating a template is easy to do and these shortcuts save so much time. I'm finding new ways every week to continue optimizing my time by fine tuning my templates. The new features provide easy ways to create multiple results from a single template.

Jason E.

COO

Typdesk is a cross-platform tool that is highly valued by its developers and receives frequent updates. Although I sometimes encounter problems with new updates, the responsive team promptly fixes them. Overall, my experience with Typdesk has been excellent.

Copy and Paste Messages, Saved Replies, Pre-written Responses, Automated Responses, Custom shortcuts

Natasha

HR Manager interested in upscaling orgs

Amazing time saver! Things that used to take several minutes now take several seconds. It reduces time, fatigue, and prevents errors. Michel is awesome at updating and maintaining the program. Highly recommended!

Text expansion software, Quick Responses, Response Management, Time-saving software, Automated Responses

Ben Delville

Work in IT, prefer outdoors.

Typedesk is one of my favourite tools and saves me literally 2+ hours a day, I use it every 5 mins or so. Highly recommended!

Quick text tool, Text snippet tool, Response Library, Pre-made Messages, Response Templates

Shane Harris (Patch)

@shane_harris_patch_

Excellent product! Switched over from T*xtExpand*r and TypeDesk is soooooo much better. I highly recommend to anyone considering purchase. Congrats on the launch and keep up the good work!

Email Scripts, Custom shortcuts, Response Management, Email Drafts, Standardized Messages

C J

Cybersecurity consultant and blogger.

This app is a totally time-saver. So amazing when it comes to typing reports and email messages when I want to save time.

Pre-written Responses, Text expansion app, Automation software, Response Library, Message Templates

Dr. Gwen Smith

Energy healing life coach

Simply the best time saving app, easy to use and implement and very lightweight

Phrase expansion software, Response Management, Frequently Used Replies, Windows text expansion, Workflow automation

Jamie Forster

@jamie_forster

A useful cross-platform tool that gets much love and attention from its developers and regular updates. From time to time, I run into issues with new updates, but these are quickly fixed by their responsive team and my overall my experience with Typdesk has been amazing.

Automation software, Response Templates, Productivity software, Typing shortcuts, Text replacement software

Panther Productions

Founder Freelance FOSS web agency

Exceptional piece of software. I need to write a ton of E-Mails and created some templates for myself, which I just copied. The Problem was that I needed to manually change some elements like names and other information unique to every single mail. Every so often, it's easy to forget to fill out one of the blank spaces within my text template after copying, which is frustrating when you have sent an e-mail with "Hello _____". There may be some more or less complicated workarounds within some writing & Mail Software I use, but nothing has been as easy to use as typedesk. You can paste your precomposed text in typedesk as a new "canned response", replace your "_____ blank_____" with a variable, individualize how you want to be prompted when it's time to fill in the information in the blank fields. From now on, you just type "/" + "your pre-defined shortcut" and there you go. My personal Killerfeature: It lives outside your applications, so it can be used with every single piece of software where you need to enter text. Regardless if it's within a browser, Mail application, Word, Excel etc.

Automation software, Email Macros, Saved Replies, Standardized Messages, Email Automation

Marifl

@marcus_ifland

I had a couple of other tools that provided some similar functions to typedesk, but once I started to learn the additional capabilities, I dumped the others and settle on typedesk. I’ve still far from master everything that could be possible, simply down to the availability of my time, but I use it daily, I’ve been able to separate home and business uses into a clearly define set, and can call them from a single interface. Being able to return different data, in multiple ways depending on circumstance is brilliant, it simply prompts me to give it the right scenario, and it reformats to suit. I had a small issue with the Mac version on initial install, but support were responsive, helpful and resolve the issue in the next release, and gave me a temporary work around. Bugs are fine if support is there, so that was a positive experience too. I’m very happy with typedesk and look forward to expanding my use of it, and continue to share knowledge about it with friends and colleagues so they benefit too.

Automation software, Text expansion app, Email Macros, Text replacement software, Custom shortcuts

Mike Foston

Hi

This is exactly what I needed for my team to build better systems!

Nookie_at_Dating_Kinky

Hi, I was really happy with the use of another Text expander tool (FastKeys) so I was skipping this, but luckily I checked it out. Hey, what the heck.

EZnl

This is the kind of tool that is a bit underrated, it deserves even more love. I am sucker for time savings and improving my effiency and this tool does deliver. Love the ease of use and the way it makes me more productive even minutes after I started to use this. The only thing I need to do is to think when I type in something I reuse a lot, to make a canned response of it! Well deserved 5 taco's!

BossOfTime

It is very easy to use. Simplicity is key which is perfect, because you don't want to be bogged down and distracted when a fast response is required. Glad i purchased, will definately get my ROI with time saved

James_Riddles

Super excited to have the Team version of TypeDesk... now I can have my team working to support my business and help their productivity and mine!

NG

I use TypeDesk every day and it saves me the time and annoyance of typing repetitive text. It's seems like a small thing, saving a few seconds here, a few there, but they really do add up.

lionstail

Fantastic tool for Content Creators or small Social media teams to interact across social media. Respond quickly and at scale to incoming and outgoing DM's. Great for fast Email responses. Perfect tool for answering similar questions. Team Folders is fantastic and it's the reason you should stack this offer. Get it. It saves so much time and effort.

pintofoptimism

I am very impressed with how the team handled my 3 star review. They reached out directly to Malwarebytes, got them the info to get the product white listed, and then followed up with me. This is a much needed product, if you type the same thing multiple times. Don't let this get away from you. It's a great product with 5 star service.

Kathe

Yes Just What I Needed! this is great for the repetitive task, such a time saver , my work production has gone through the roof with this tool thank you!

Sumo-ling

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Frequently asked questions

Need more info about typedesk document generator? Visit our learning centre to become a template master!

Visit learning center

What is a text expander?

A text expander for Windows and Mac is a productivity tool that allows users to create shortcuts for frequently typed phrases, sentences, or paragraphs. These shortcuts, known as text snippets, automatically expand into the full text when typed, saving time and effort. The text expander app is particularly useful for businesses and individuals looking to streamline their typing tasks and create consistent text templates for communication.

Is typedesk text expander free?

typedesk offers a versatile text expander solution with a free version that includes basic features, allowing users to experience the power of text snippets and text templates without any initial investment. For advanced features and unlimited usage, there are premium plans available that cater to a variety of needs.

Is your text expander a Chrome extension?

Yes, the typedesk text expander is available as an auto text expander for chrome, making it easily accessible and convenient for users who prefer to work within their browser. This extension integrates seamlessly with various online platforms, allowing for quick and efficient use of text snippets and text templates across numerous applications.

Does this work with Outlook?

Yes, typedesk works beautifully with Outlook email client. Click here to see how to use an email template on Outlook.

Why is my current text expander not working with my apps?

If your current text expander is not working with your apps, it may be due to compatibility issues or limitations in the software. typedesk is designed to work across a wide range of platforms, ensuring that your text snippets and text templates are available wherever you need them. Compatibility and integration are top priorities for our text expander app.

Is your text expander Word-compatible?

typedesk's text expander is compatible with Microsoft Word, enabling you to use your text snippets and text templates within one of the most popular word-processing software. This integration helps to enhance your writing efficiency and ensures consistency in your documents.

Do you offer a text expander for Windows?

Yes, typedesk provides a text expander for Windows that works with all your apps and websites. This ensures that whether you're working on emails, documents, or any other typing-intensive tasks, your text snippets are readily available to streamline your workflow on the Windows platform.

How to use text expander?

Using typedesk text expander for Windows and Mac is easy. Use the Quick Access to easily find any template, or define a text shortcut you can use to recall your text templates.

Can I use typedesk text expander with Gmail?

Absolutely, typedesk works with all email clients. Want to learn how to create gmail templates? See our dedicated article!

Do you offer a text expander for iPhone?

typedesk offers a desktop and laptop-friendly text expander. Although not currently available, the text expander for iPhone is under development. This will allow users to quickly insert text snippets and utilize text templates while on the go, enhancing productivity on their iOS devices.

Is this a mac text expander?

Absolutely! typedesk mac text expander works on all mac computers and is the best text expander for mac. typedesk is a great alternative to the build-in text shortcuts.

Do you offer a text expander for Mac?

For Mac users, typedesk has developed a dedicated mac text expander that integrates seamlessly with the macOS environment. This allows for efficient use of text snippets and text templates, making typing tasks faster and more consistent on Mac computers.

What is the best text expander for Windows?

It really depends on what you're looking for! typedesk text expander for Windows is a great solution if you are looking for an effortless and user-friendly solution at a reasonable price!

Start your free trial today

Join the text expander revolution. Get typedesk for you and your team today to reclaim your time!

Start 14-day free trial
the document template generator ranked 5/5 on document automation platforms

Rated 4.8/5 over 300+ verified reviews


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