typedesk allows users to create teams. Teams are a great way to share your canned responses with a certain group of people. For instance, you could create a team for the Sales department, another team for the Technical Support, and a more general team for company-wide responses (containing for instance the company address, VAT number, facebook page etc).
Teams are managed from within the web app available at http://www.typedesk.com/app/. Once logged in, select "Teams" in the sidebar.
Select "Create a team" to get started. Give your team a name, and invite a few people (you can also do that later).
Once your team is created, it will show in your list of teams, along with teams you belong to. To edit a team, click on it.
You can see the list of pending invitations, and the members of your team. You can easily remove anyone from a team you own.
Click on the chain icon to copy the invitation link to your clipboard if you want to send it manually:
Below the list of members, you'll find all your canned responses. Just click on any canned response to share it instantly with your team.
NB: If one of your shared canned responses uses another canned response via Replace Tags, you need to also share the associated canned response.
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