Variables are the best way to create unique canned responses for each client, without spending hours customizing every single detail. Variables are also the best way to ensure there's no placeholder left in your text snippet. Here's how to quickly create Variables with typedesk.
When creating a canned response, search for the sidebar on the right and select Variables. 3 types of variables are available:
Let's say you're writing about your different plans and need to choose one from several options. Use a Select Placeholder to create a select box that you and your agents can use to quickly select from a list.
There are several custom placeholders available. The frequently used ones are:
Feel free to play around with the different placeholders offered, they're super easy to use and powerful!
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