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Quick Shortcuts are not working

In some cases, the quick shortcuts may not work as expected for several reasons. Here are simple steps to troubleshoot Quick Shortcut issues.

1. Perform the Keyboard Training again

Do not copy and paste the text, and type it manually with spaces (see below).

2. Check Desktop App

The desktop app is required to use quick shortcuts (it does not work with the web version or the browser extension). If you don't see it running in the Tray, please start the app first.

2. Check Accessibility Permissions (Mac only)

On Mac, please make sure you have enable typedesk under System Preferences - Security & Privacy - Accessibility. If you see the app there:

  • Quit typedesk completely
  • Remove typedesk from the list by clicking on the minus
  • Restart your computer
  • Quit all running apps in the background
  • Start typedesk
  • Move to step 3

3. Run Keyboard Training

Under the Help menu of the app, select Keyboard Training and follow the instructions (even if you have already done so). Don't forget spaces when typing the required text.

4. Select a Quick Shortcut trigger under Preferences

Make sure you have selected a Quick Shortcut trigger in the app Preferences.

5. Restart your computer

No kidding! In 90% of the cases, a simple reboot after following the instructions above fixes the issues.

Still not working?

Here are few extra things you can check to help us troubleshoot your issue:

Do you see the "recording" indicator on the Tray icon when you type in your trigger?
If not, typedesk is not recording your keystrokes when requested, feel free to reach out and send us your log files.

Did you close every other app running in the background?

Sometimes, other apps may conflict with typedesk's keyboard detection.

Did you close any other text expander?

In most cases, typedesk can not run while other text expanders are running.

Is this happening only with certain apps or websites?

If so, then the app or website is probably conflicting with typedesk. Feel free to report the issue and we'll happily try and fix this for you.

Contact us

If none of the above works, please send us your log files after trying the steps above via WeTransfer (or equivalent) by following the steps below.

  • Click on your name in typedesk app
  • Press Alt on Windows or Option on Mac
  • Select "Show log files"
  • Send us the files you see in the folder that show up