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Home Help Quick Shortcuts are not working

Quick Shortcuts are not working


In some cases, the quick shortcuts may not work as expected for several reasons. The most common reasons are:

  • The app or website is overriding the colon symbol to do something else.
  • Another app is conflicting with typedesk (there are some known issues with Microsoft Teams and keyboard shortcuts, see here for more details).
  • Your keyboard layout is not recognized by typedesk and thus, typedesk is not firing your canned response.

First, if you are running a Mac, make sure that you see typedesk ticked under System Preferences, Security & Privacy, Privacy, Accessibility. If not, please reinstall typedesk from scratch and try again.

Then, you can also try to replace the colon with a / (forward slash) or . (dot). For instance, /shortcut or .shortcut (where shortcut is your quick response shortcut).

If you're still having issues with the quick shortcuts, feel free to get in touch with us, ideally with a Loom video and log files (click here to learn more) to help us understand and debug your issues.

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