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Quick Shortcuts are not working

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In some cases, the quick shortcuts may not work as expected for several reasons. The most common reasons are:

  • The app or website is overriding the colon symbol to do something else.
  • Another app is conflicting with typedesk (there are some known issues with Microsoft Teams and keyboard shortcuts, see here for more details).
  • Your keyboard layout is not recognized by typedesk and thus, typedesk is not firing your canned response.

First, if you are running a Mac, make sure that you see typedesk ticked under System Preferences, Security & Privacy, Privacy, Accessibility. If not, please reinstall typedesk from scratch and try again.

Then, you can also try to replace the colon with a / (forward slash) or . (dot). For instance, /shortcut or .shortcut (where shortcut is your quick response shortcut).

If you're still having issues with the quick shortcuts, feel free to get in touch with us, ideally with a Loom video and log files (click here to learn more) to help us understand and debug your issues.

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