In some cases, the quick shortcuts may not work as expected for several reasons. Here are simple steps to troubleshoot Quick Shortcut issues.
The desktop app is required to use quick shortcuts (it does not work with the web version or the browser extension). If you don't see it running in the Tray, please start the app first.
On Mac, please make sure you have enable typedesk under System Preferences - Security & Privacy - Accessibility. If you see the app there:
Make sure you have selected a Quick Shortcut trigger in the app Preferences.
No kidding! In 90% of the cases, a simple reboot after following the instructions above fixes the issues.
Quit all apps running in the background (in the tray menu etc). If it is still not working, there is a good chance something is interfering with typedesk.
Here are few extra things you can check to help us troubleshoot your issue (please send us the results of the tests below when you contact us):
Do you see the "recording" indicator on the Tray icon when you type in your trigger?
If not, typedesk is not recording your keystrokes when requested, feel free to reach out and send us your log files.
Did you close every other app running in the background?
Sometimes, other apps may conflict with typedesk's keyboard detection.
Did you close any other text expander?
In most cases, typedesk can not run while other text expanders are running.
Is this happening only with certain apps or websites?
If so, then the app or website is probably conflicting with typedesk. Feel free to report the issue and we'll happily try and fix this for you.
Do you see the quick shortcut listed in your responses?
Are you 100% the shortcut you are using exists in the app?
If none of the above works, please send us your log files after trying the steps above via WeTransfer (or equivalent) by following the steps below.