How do Replace Tags work?


Replace Tags allow you to dynamically insert any canned response you have created into another one, making it very easy to update.

For instance, you could create a separate Header template, with your usual greetings, and reuse that in other canned responses.

In order to insert a Replace Tag, you first need to locate the short-code associated with the canned response you want to use, in the edit window, under the main edit area.

Select the short-code and copy it to your clipboard.

Open another canned response, and simply paste the short-code you have just copied where you can typedesk to insert your canned response.


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