Replace Tags allow you to dynamically insert any canned response you have created into another one, making it very easy to update.
For instance, you could create a separate Header template, with your usual greetings, and reuse that in other canned responses.
In order to insert a Replace Tag, you first need to locate the short-code associated with the canned response you want to use, in the edit window, under the main edit area.
Select the short-code and copy it to your clipboard.
Open another canned response, and simply paste the short-code you have just copied where you can typedesk to insert your canned response.
Can't find your answer? Drop us a line