I'm having troubles to log in


Having troubles to login? Below are the most common sources of problems and how to solve them.

I can't remember my password

No problem! You can reset your password very easily. Follow the guide here.

I can't remember my login email

Bummer! It's a little trickier, but we can help!

First of all, you should check your usual email accounts and search "typedesk", you may find an email history (if so, this may be the email account you're looking for).

If you still can't figure out which email is linked with your account, please contact us with as many details regarding your account as possible: date of the last charge, last 4 digits of your payment card, exact title of one of your canned response, etc.

Nothing happens / I see an error message

We might be updating our servers, or you may be encountering connectivity issues. Please try again a couple of hours later. If the problem persists, feel free to contact us and we'll investigate the issue for you.


Can't find your answer? Drop us a line

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